NextWave

1. Introduction

NextWave ("the Platform", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have in relation to it.

By registering on or using the Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect information you provide directly and information generated through your use of the Platform:

a) Information You Provide

Registration data: full name, username, email address, phone number, and password.
Identity & financial data: bank account details, proof-of-payment documents, and collateral information provided when using financial features.
Merchant & service data: business details, product listings, service descriptions, and pricing submitted by approved merchants and service providers.
Support ticket content: messages and documents you submit when contacting our support team.
Profile information: profile photos and any additional details you choose to add to your account.

b) Information Collected Automatically

Usage data: pages visited, actions taken, timestamps, and session duration.
Device & technical data: IP address, browser type, operating system, and referring URLs.
Transaction data: records of all financial activities, including matchings, Trust Wallet transactions, and marketplace orders.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account and verify your identity.
Facilitate peer-to-peer matching, Trust Wallet operations, marketplace orders, and service transactions.
Process referral rewards and calculate bonuses accurately.
Communicate with you about your account, transactions, and Platform updates.
Detect, investigate, and prevent fraudulent or prohibited activities.
Comply with legal obligations, including anti-money laundering requirements (see Section 8).
Improve, personalise, and expand the Platform's features and services.
Resolve disputes between members through our internal resolution process.

4. Sharing of Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

Between matched members: When you are matched in a Provide Support / Get Help transaction, limited contact and payment information is shared with your counterpart to facilitate the transaction.
With merchants and buyers: Order and contact information is shared between buyers and vendors to fulfil marketplace transactions.
With service providers: Technical partners who assist us in operating the Platform (e.g., hosting and email services) under strict confidentiality agreements.
With law enforcement or regulators: Where we are required by law, court order, or regulatory authority to disclose information — including as part of our anti-money laundering obligations.
In a business transfer: If the Platform is acquired, merged, or restructured, your data may be transferred to the successor entity, subject to the same privacy protections.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by law or legitimate business purposes. Financial transaction records and audit logs are retained for a minimum of five (5) years in compliance with applicable financial regulations. You may request deletion of your account at any time; however, certain data may be retained where required by law or to resolve outstanding disputes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted storage of sensitive credentials, access controls, and regular security reviews.

While we take security seriously, no system is completely immune to risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected breach.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Restriction: Request that we restrict the processing of your data in certain circumstances.
Objection: Object to processing of your data where we rely on legitimate interest as the legal basis.
Portability: Request a structured, machine-readable copy of data you have provided to us.

To exercise any of these rights, please contact us through the Support page. We will respond within 30 days.

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8. Anti-Money Laundering (AML) Compliance

NextWave is committed to the prevention of money laundering, terrorism financing, and other forms of financial crime. In accordance with applicable anti-money laundering laws and regulations, we have implemented the following measures:

a) Know Your Customer (KYC)

All members are required to provide accurate identity and contact information at registration. We reserve the right to request additional identity verification documents at any time, including government-issued identification, proof of address, or other documentation as required by law or as deemed necessary by our compliance team.

b) Transaction Monitoring

We monitor transactions on the Platform for unusual patterns, including but not limited to: large or rapid movements of funds, structuring of transactions to avoid detection thresholds, unexplained account activity, and inconsistencies between declared income and transaction volumes. Suspicious activity will be investigated and, where required by law, reported to the relevant financial intelligence unit or law enforcement agency.

c) Prohibited Uses

The Platform must not be used to launder the proceeds of crime, to fund terrorist organisations or activities, to evade taxes or financial sanctions, or to circumvent currency controls. Any member found to be engaged in such activities will have their account immediately terminated, all funds frozen pending investigation, and will be reported to the relevant authorities without prior notice.

d) Record Keeping

In compliance with AML regulations, we maintain detailed records of all financial transactions conducted on the Platform for a minimum period of five (5) years. These records may be disclosed to competent authorities upon lawful request without requiring your consent.

e) Cooperation with Authorities

We will fully cooperate with any regulatory body, law enforcement agency, or financial intelligence unit investigating potential money laundering or related offences. We are not obligated to notify you if we have filed or intend to file a suspicious activity report in relation to your account, as doing so may constitute a criminal offence ("tipping off") under applicable law.

By using the Platform, you confirm that all funds used in transactions originate from legitimate sources and that your activities comply with all applicable AML and financial crime laws.

9. Cookies and Tracking

The Platform uses session cookies that are essential for authentication and basic functionality. These cookies expire when you close your browser or log out. We do not use third-party advertising cookies or cross-site tracking technologies. You may configure your browser to reject cookies, but doing so may impair the functionality of your account.

10. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit.

11. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18 without verified parental consent, we will delete that data immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Material changes will be communicated to you via email or a prominent notice on the Platform. Your continued use of the Platform after such changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us through the Support page. We take all privacy enquiries seriously and aim to respond within 30 days.